Powerful insight into your customer service
cmetrix offer a service which enables you to gain an insight into what your customers think. It asks your customers to rate your service and tell you why they rated you that way.
Automated System
The various methods of gathering information are built to run without any interaction with your employees. The customer can choose to complete one of the surveys at the point of contact with your organisation, whether that be online, on the telephone or on a visit to your office / customer service area.
cmetrix offer a service which enables you to gain an insight into what your customers think. It asks your customers to rate your service and tell you why they rated you that way.
Automated System
The various methods of gathering information are built to run without any interaction with your employees. The customer can choose to complete one of the surveys at the point of contact with your organisation, whether that be online, on the telephone or on a visit to your office / customer service area.
Want to know more?
For more information and a friendly chat about how we can help your organisation...
Call us : 01476 848152
Email : info@cmetrix.co.uk
For more information and a friendly chat about how we can help your organisation...
Call us : 01476 848152
Email : info@cmetrix.co.uk
Welcome to cmetrix Ltd
Helping your organisation to collect Customer Feedback across your organisation. With our systems you can collect Customer Satisfaction, Expectation and feedback using a variety of tools both at the point of contact and after service.
With our systems you can collect data across a choice of six input channels. This data is then collated and displayed in an easy to follow, professional on-line system allowing immediate results and analysis.
All customer feedback is taken against pre-defined services allowing you to track feedback against specific areas. This information allows you to identify areas for attention and to help improve the customer experience.
Your organisation may not suit all six channels, which is why we allow you to choose only those relevant to your organisation.
Whether it is rating the information provided on your website, or getting customer feedback in your Face To Face office, we use the latest technology to gather accurate information.
Latest Technology
Our cmetrix team are highly technical and are always seeking the latest technology to enhance our products. From the latest touch screen innovations to digital telephony we like to keep one step ahead.
The cmetrix systems are very flexible and have been designed to allow you to customise to suit your requirements. The systems are suitable for organisations of all sizes.
The dynamic nature of cmetrix products allows you to add new questions and use your own service lists (the service list allows you to segment the results into sections).
Helping your organisation to collect Customer Feedback across your organisation. With our systems you can collect Customer Satisfaction, Expectation and feedback using a variety of tools both at the point of contact and after service.
With our systems you can collect data across a choice of six input channels. This data is then collated and displayed in an easy to follow, professional on-line system allowing immediate results and analysis.
All customer feedback is taken against pre-defined services allowing you to track feedback against specific areas. This information allows you to identify areas for attention and to help improve the customer experience.
Your organisation may not suit all six channels, which is why we allow you to choose only those relevant to your organisation.
Whether it is rating the information provided on your website, or getting customer feedback in your Face To Face office, we use the latest technology to gather accurate information.
Latest Technology
Our cmetrix team are highly technical and are always seeking the latest technology to enhance our products. From the latest touch screen innovations to digital telephony we like to keep one step ahead.
The cmetrix systems are very flexible and have been designed to allow you to customise to suit your requirements. The systems are suitable for organisations of all sizes.
The dynamic nature of cmetrix products allows you to add new questions and use your own service lists (the service list allows you to segment the results into sections).