There are six channels to choose from..
1) FaceToFace
2) Telephone
3) Web
4) SMS
5) eMail
6) Postal
Question Sets
All channels come with a standard question set to allow us to gather the core data.
In addition to this we can add various Question Sets including...
Customer Profile
- Gender
- Age
- Ethnicity
- Disability
NI14 (government)
- Avoidable Contact
Staff feedback
- professionalism
- knowledge
Other Question sets are discussed in the 'What Is Satisfaction?' section.
1) FaceToFace
2) Telephone
3) Web
4) SMS
5) eMail
6) Postal
Question Sets
All channels come with a standard question set to allow us to gather the core data.
In addition to this we can add various Question Sets including...
Customer Profile
- Gender
- Age
- Ethnicity
- Disability
NI14 (government)
- Avoidable Contact
Staff feedback
- professionalism
- knowledge
Other Question sets are discussed in the 'What Is Satisfaction?' section.
Options
There are six channels to choose from covering all the main methods of collecting customer feedback.
Face To Face
This channel allows you to capture customer satisfaction within the customer facing areas of your organisation.
We use the latest technology in self-service kiosks to allow the customer to express their satisfaction with your services in a discreet manner.
These kiosks can be placed away from the main service area (normally towards the exit) where an eye catching display prompts the customer to leave their feedback.
In addition to kiosks, we can also provide desk mounted touch screens and a range of the latest gadgets.
Telephone Survey
IVR telephone surveys can be built to your organisations requirements. They are simple to use and enable your telephone customers to leave comments in addition to answering the survey questions.
Web Survey
By placing a simple code snippet onto your web pages you can collect information about each individual page. This proves valuable in finding and ammending poor information or pages which simply do not match up to customers expectations.
The design of the snippet (look and feel) can be fully customised to meet your requirements.
eMail
In response to an email received a simple website link is emailed back to the customer asking them to complete the quick survey.
SMS
The use of SMS (text messaging) has grown exponentially over the last few years. We have developed a method of survey via SMS where feedback can be left for a specific event/service. This is primarily aimed at one off events but can be used as a standard collection tool for environments where web/telephone etc. are not appropriate.
Post
Ideal for organisations who contact their customers via post. For example contacting a customer by letter regarding a specific question. Various options can be put in the letter to capture feedback. For instance a url to the cMetrix website or a telephone number link into the IVR system.
There are six channels to choose from covering all the main methods of collecting customer feedback.
Face To Face
This channel allows you to capture customer satisfaction within the customer facing areas of your organisation.
We use the latest technology in self-service kiosks to allow the customer to express their satisfaction with your services in a discreet manner.
These kiosks can be placed away from the main service area (normally towards the exit) where an eye catching display prompts the customer to leave their feedback.
In addition to kiosks, we can also provide desk mounted touch screens and a range of the latest gadgets.
Telephone Survey
IVR telephone surveys can be built to your organisations requirements. They are simple to use and enable your telephone customers to leave comments in addition to answering the survey questions.
Web Survey
By placing a simple code snippet onto your web pages you can collect information about each individual page. This proves valuable in finding and ammending poor information or pages which simply do not match up to customers expectations.
In response to an email received a simple website link is emailed back to the customer asking them to complete the quick survey.
SMS
The use of SMS (text messaging) has grown exponentially over the last few years. We have developed a method of survey via SMS where feedback can be left for a specific event/service. This is primarily aimed at one off events but can be used as a standard collection tool for environments where web/telephone etc. are not appropriate.
Post
Ideal for organisations who contact their customers via post. For example contacting a customer by letter regarding a specific question. Various options can be put in the letter to capture feedback. For instance a url to the cMetrix website or a telephone number link into the IVR system.