cMetrix reports are the online part of the system. You simply logon to the website using the details supplied and you can access all the data collected from across the selected channels.

The reports contain views of all data input into the system. These can be broken down by date and service or by channel.

Customised Questions
In addition the reports contain any non-standard questions which may have been built into the surveys. One of the main benefits of the cMetrix system is the ability to add extra questions to the Kiosks and Web surveys, giving a dynamic element to your own customised system.

Centralised Data
All data from the various channels is collected and processed into the reporting system. There is no requirement for staff to be involved in the collection of data. All collection techniques are automated and save a great deal of time over traditional methods.

Question Sets
If you have chosen to incorporate question sets in addition to the standard set then these responses will also be included in the report. The additional questions could include gender, age, ethnic origin etc.

Why choose cMetrix?

Point of contact
We use the latest technology to capture immediate responses from your customers at the point of contact. Giving you accurate ratings across your service areas and various channels.

Latest Technology
The latest technology ranging from Touch Screen panels in front office areas to IVR telephone systems ensures our systems stay a step ahead of the field.

No staff overheads
All methods of gathering data are automated and require no use of staff time.

Central reporting tool
The data from the various channels is gathered together and processed almost immediately. The central 'web based' reporting tool gives you fast, accurate reporting across your organisation.

Service Improvement
It can be hard for an organisaiton to know just which areas require attention. The ability to break down your customer satisfaction ratings by service gives you the ability to improve upon areas in need of attention improving the way customers see your organisation.